Privacy Policy for Sulul

Effective Date: November 2025
Contact: support@sulul.com

1. Introduction

Welcome to Sulul (“we”, “our”, “us”).
Sulul is an online chat platform that enables users to communicate, share content, and connect with others.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile services, and any related features (collectively, the “Services”).

By using Sulul, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Services.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: username, email address, profile details.

• Messages & Content: text messages, images, voice notes, and other media you upload or send.

• Support Communication: information you provide when contacting us (e.g., support@sulul.com).

2.2 Information Automatically Collected

• Device & Log Data: IP address, browser type, operating system, device identifiers.

• Usage Data: access times, pages viewed, actions performed, referral URLs.

• Cookies & Tracking Technologies: to enhance functionality, security, and analytics.

2.3 Optional Information

• Location Information: if you choose to enable location-related features.

• Third-Party Login Data: if you log in using services like Google or Apple.

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Sulul chat service.

• Personalize your experience and improve platform performance.

• Enhance safety and prevent fraud, abuse, or unauthorized activity.

• Respond to customer inquiries and support requests.

• Analyze usage trends and improve the platform’s features.

• Enforce our Terms of Service and legal obligations.

4. How We Share Your Information

We do not sell your personal data.

We may share information with:

• Service Providers: hosting, analytics, security, or customer support partners.

• Legal Authorities: when required by law, court order, or to protect user safety.

• Business Transfers: in connection with mergers, acquisitions, or asset transfers, with proper safeguards.

We do not share your chat messages publicly unless you explicitly choose to publish or share them.

5. User Content & Message Privacy

• Your private messages remain private between you and the recipient(s).

• We use encrypted transfers (HTTPS) to protect messages during transmission.

• Some data may be temporarily stored on our servers for delivery or backup.

• You can delete conversations; however, backups or logs may retain data for a limited time as required for security and compliance.

6. Cookies & Tracking Technologies

Sulul uses cookies and similar technologies to:

• Maintain session login.

• Remember user preferences.

• Provide analytics and improve service performance.

• Enhance security and prevent misuse.

You may control cookie settings through your browser, but disabling essential cookies may limit functionality.

7. Data Security

We implement industry-standard security measures to protect your data, including:

• HTTPS encryption

• Access controls

• Routine security monitoring

• Server-side validation and rate limiting

However, no online service can guarantee 100% security. By using Sulul, you acknowledge and accept this risk.

8. Your Rights & Choices

Depending on your region, you may have rights including:

• Access to the data we hold about you

• Correction of inaccurate information

• Deletion of your account or personal data

• Export/Portability of your data

• Opt-out of marketing communications

To exercise any rights, contact us at support@sulul.com.

9. Data Retention

We retain your data only as long as necessary for:

• Delivering our services

• Fulfilling legal, regulatory, or security obligations

• Resolving disputes and enforcing our terms

You may request deletion of your account at any time.

10. Children’s Privacy

Sulul is not intended for users under 13 years old (or the minimum age required in your jurisdiction).
We do not knowingly collect data from minors. If you believe a child has used Sulul, contact us immediately.

11. Third-Party Links & Integrations

Sulul may contain links to external websites or services.
We are not responsible for their privacy practices. Users should review the privacy policies of third-party sites before interacting.

12. International Data Transfers

Your data may be processed in countries outside your residence.
We take measures to ensure your information is transferred securely and in accordance with applicable laws.

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically.
When changes are made, we will:

• Update the Effective Date

• Notify users if changes are significant

Continued use of Sulul after updates constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions or requests regarding this Privacy Policy, contact us at:

📧 support@sulul.com